klix Platform Privacy Notice

This page describes what we collect when you use klix and how we keep that data protected. We take your privacy seriously and operate under clear principles: we collect only the information necessary to run our platform, verify your identity, process your payments, and comply with local law. We do not sell your personal data to third parties, and we encrypt sensitive information like identity documents and payment details.

Our klix platform processes data from users across Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta. When you create an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, or place bets on Liga 1 matches or other games, we collect and store specific information. This notice explains what we collect, why we collect it, how long we keep it, and what rights you have over your data.

We comply with applicable data protection regulations in the jurisdictions where we operate. If you have questions about how we handle your information, our support team can provide clarification. You also have the right to request access to your data, ask us to correct inaccuracies, or request deletion where permitted by law.

What data we collect on klix

We collect several categories of information when you use our klix platform. Your account data includes your email address, password (stored encrypted), username, and any profile information you provide. We collect this information when you register and update it if you change your email or password.

Our identity verification process requires government-issued identification — a national identity card, passport, or driving licence — and a selfie. We collect these documents to comply with know-your-customer (KYC) regulations and to prevent fraud and money laundering. We store these documents encrypted and separate from your login credentials. We retain them for as long as your account remains active, plus a retention period required by local law.

We collect payment information when you deposit or withdraw funds. If you use DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we record the transaction amount, timestamp, and wallet identifier. If you use mobile banking, local payment, online payment, or e-wallet bank transfers, we record the virtual-account number, transfer amount, and bank reference. We do not store your full bank account number or card details — payment processors handle that encryption. We retain payment records for accounting and dispute resolution purposes.

We collect gameplay data — the bets you place, the games you play, the outcomes, and your balance history — to operate our klix platform and settle your accounts accurately. We also collect device and access information such as your IP address, browser type, and device model to detect fraud, prevent unauthorized access, and improve platform performance.

When you contact our klix support team, we collect and store your communication — support tickets, chat messages, and emails. We use this information to resolve your issue and maintain a record of our interaction for quality assurance and dispute resolution.

How we use and protect your data on klix

We use your data for specific purposes. We use your account information to authenticate you and manage your klix account. We use your identity documents to verify your identity and comply with KYC regulations. We use your payment information to process deposits and withdrawals, reconcile transactions, and detect fraud. We use your gameplay data to settle bets, calculate your balance, and provide you with accurate account history.

We use device and access information to detect suspicious login attempts, prevent account takeover, and maintain platform security. We use communication records to resolve support issues and improve our customer service. We do not use your data for marketing purposes without your explicit consent, and we do not sell your personal information to third parties.

We protect your data through encryption, secure servers, and access controls. Your password is encrypted and never stored in plain text. Your identity documents are encrypted and stored separately from your login credentials. Payment information is encrypted in transit and at rest. We limit employee access to personal data to those who need it to perform their job functions.

Our klix servers may be located outside your jurisdiction. If you are in Indonesia, your data may be processed and stored on servers in other countries. By using our klix platform, you consent to this international data transfer. We ensure that data transfers comply with applicable data protection standards.

You have rights over your data. You can request access to the personal information we hold about you. You can ask us to correct inaccurate information. You can request deletion of your data where permitted by law. You can object to certain uses of your data. To exercise these rights, contact our klix support team with your request and proof of identity. We will respond within the timeframe required by applicable law.

We use cookies and similar tracking technologies on our klix platform to remember your login, track your session, and analyze platform usage. You can control cookie settings in your browser. Disabling cookies may affect your ability to use certain klix features. We do not use cookies to track you across other websites.

If you have questions about our privacy practices, our data handling, or your rights, our klix support team is available to help. We provide English-language assistance through in-app chat and email. Our services are available only where local law permits. Users are responsible for verifying that their use of klix complies with their own jurisdiction's data protection and privacy regulations.